Players are also able to claim weekly bonuses on an ongoing basis. Plus, match bonuses are regularly available to give your bankroll a boost. All players who sign up at Lucky Hippo are automatically entered into the VIP club. And as you climb the ranks of the club, you’ll get better bonuses and VIP perks.
When claiming bonuses at online casinos like Lucky Hippo, terms and conditions always apply. Remember that only players over the age of 18 are permitted to play on the site and claim bonuses, and there are always wagering requirements that you must meet before you can withdraw your bonus.
The Full Range of Rival Slots
At Lucky Hippo you’ll find ample slots from Rival Gaming. There are more than 100 slots available from this developer, and you’ll have access to all of them at Lucky Hippo – but that really isn’t saying much. Why? Well, Rival Gaming isn’t a particularly relevant online games developer nowadays, as there are many more out there that release more innovative and better-quality games.
The games provided by Rival Gaming are all very simple and geared more towards players who have classic gaming tastes. There are also relatively few new releases from this developer, so you’ll be playing the same games for quite some time at Lucky Hippo Casino.
Small Choice of Casino Games
There is a limited collection of table games and card games at Lucky Hippo. There are under a dozen casino games available, such as craps, roulette, Pai Gow and blackjack. So, if you would like to mix it up a little, this wouldn’t the place to do it.
There is a section for “speciality” games available at the Lucky Hippo online casino, but that too is quite small. You can also play bingo games and instant-win games – but, again, there isn’t anything particularly groundbreaking or even very interesting available here.
Lucky Hippo is only a good choice of a casino if you’re really into slots from Rival Gaming. However, we can’t see that being the case for any player. While there are some quality games from this provider, that’s not enough to capture a player’s interest.
Basic Site Design
Lucky Hippo has a very basic site design that doesn’t really indicate a modern online casino. The banner looks like it was pieced together in Paint, while the background of the games lobby is bare. There isn’t much going for the look of this online gaming site, except for the fact that the hippo mascot is pretty cute.
If you are a fan of Rival Gaming slots and know which ones you’d like to play, you’ll have to scroll through the entire games selection until you find the titles you’re after. You’ll see about 10 initially, and you can click a button to view more – which can be quite frustrating if your game appears near the bottom of the list. The titles aren’t even sorted alphabetically, which makes things even more confusing.
Forget About Mobile Gaming
If you want to play free slots on mobile, you can forget about Lucky Hippo as the site is not optimized for mobile play. You can browse the games selection (which is difficult enough on a desktop computer anyway), but you can’t play any of the games.
Using mobile devices is one of the most popular ways to play casino games nowadays, and it is crazy that Lucky Hippo hasn’t taken that into account. There is no mobile optimization available on this site, which is a let-down.
Today players should be able to visit any site and play any games using their mobile device. Lucky Hippo is definitely behind the times in this aspect, and it would certainly benefit the site to get itself mobile-optimized sometime soon.
Lucky Hippo’s Customer Support
At Lucky Hippo Casino, you can get help and advice using the live chat option. Once you open the window, you will be notified of your place in the queue, so you can decide whether it might be a better option to use email or the FAQ.
When it comes to email support, you can expect a response within 24 hours. If you want more immediate support, you can use the live chat or browse the FAQ section. However, the FAQ isn’t very comprehensive at all, and there are only a few questions you’ll find advice for here.
Limited Banking Options
When you want to fund your account at Lucky Hippo, you only have three options: Visa, Mastercard and Bitcoin. There are no prepaid cards or e-wallets like Neteller available, which is definitely a drawback.
Things get even more confusing when you want to withdraw cash. This time around, you can’t even use your credit cards. You can only use a specific e-cheque service that deposits money into your bank account, as well as traditional cheques. You can also make Bitcoin withdrawals.
Having Bitcoin as a banking option is definitely a positive point, as this cryptocurrency offers players more privacy and security than other banking options. It is also known for having faster processing times, allowing players to withdraw their cash more quickly. Still, this is only one of a few pros of playing at Lucky Hippo Casino.
Overall Thoughts on Lucky Hippo
Lucky Hippo Casino really isn’t an online gaming site we would highly recommend – or even recommend at all. The site has a very limited selection of games, as are the banking options. The overall design of the site is another area where Lucky Hippo fails, as we found it to be one of the most difficult online casinos to get around. You can’t find games easily, and the design is just dull.
The fact you can't play on your mobile phone is another miss. It should be standard for an online casino to be optimized for mobile play, and Lucky Hippo isn’t. This should definitely be rectified soon, but still it would only make a small improvement to the site. So it’s currently a no-go Hippo from us.
