As for customer satisfaction, it appears that the few players who have used this Belgium orientated website have been more than happy with the level of service that was provided. In fact, there are no major complaints to report back on from, suggesting that this casino website is perfectly fair and responsible.
Multilingual Service
Despite being tailored directly to a Belgian player base, the casino website is available to browse in English, French and Dutch languages – meaning that all bettors in the country should be able to understand the service no matter what their first language is. And to help everyone understand exactly how the system works, GrandGames Casino offers a useful spread of informational advice and FAQs on its “Help” pages, covering a variety of topics from banking options to technical problems.
If you're queries aren't answered by this information, then you will be able to get in touch with one of the casino's representatives using a live chat window that is open from 8am to 1am CET. If that fails, then there is a telephone contact number and an email support system in place.
Poor Selection of Slots
If you're looking to play the biggest and best slot machines in the business, then you're looking in the wrong place at GrandGames Casino. That is because, contrary to what the casino's name might suggest, there aren't very many games at all available to play in the lobby. In fact, there are fewer than 50 games in total on the entire website, all of which are delivered courtesy of NeoGames software.
The closest thing that you will find resembling a slot machine comes in the form of some dice based games which are played upon sets of 5 reels. These games include titles like Fruity Friends, Lucky Machines, Roll the Dice, Astrodice and Mighty Sphinx. So, even though each game uses similar six-sided dice icons to represented the reel symbols, there is at least some variety when it comes to themes with fruit machine styled games, some Ancient Egyptian action and even some astronomical cosmic spins. There is even a 3-reel dice based slot machine which has a glitzy Monte Carlo casino theme.
It would appear from customer reviews that this casino once stocked a full range of slot machines from Net Entertainment. However, the games lobby is lacking anything of the sort with no mention of popular video slots such as Gonzo's Quest, Starburst or Jack and the Beanstalk.
Not Much Else to have a Punt on
If you are hoping that perhaps this casino website makes up for the lack of slot machines with a huge range of classic casino games, then you will be sorely disappointed. Because, in actual fact, there are only a couple of different roulette tables and blackjack games as well as 3 Card Solitaire and Joker Poker. There are however a wide range of scratch card style games in the “Instant Games” section of the website, with themes such as Road Racing, The Wild West and The Lost Maya.
Plenty of Currency Options
Even though this online casino is targeted at the Belgium and Euro currency market, the service accepts a range of other international currencies such as US Dollars, Great British Pounds, Krone, Australian Dollars, Canadian Dollars and Japanese Yen. The majority of deposit methods are fast and hassle free, except for bank transfers which may take up to 3 business days. As for withdrawals, players can expect to wait anywhere between 3 an 8 business days depending on the method that they have chosen. Here is a breakdown of the timescales and currency options for the most popular banking methods:
