City Tower Casino Review

City Tower Casino is a Playtech website with a decent selection of games and some really nice bonuses. It stands out from the rest since it offers services in a professional and well-designed environment.

The HD graphics of the site and the impressive design factor into the casino and website's software perfectly. Not every player values appearance over a number of special features, but if presentation is the most important thing to you, City Tower certainly is a great place for you to play.

The casino is download-to-play which means the software has to be installed before you can access the games. The selection of games is pretty good too especially as far as arcade style and slot games are concerned. They offer a large range of card games, table games, video poker games, etc. for people to pick from.

There's a welcome package too which gives new players as much as €1,000 worth of bonus cash over six deposits, and there are many other rewards too through their VIP and loyalty programs.

Since they are pretty new, they are offering a number of advantages to players. They are working very hard to attract players and build a loyal and strong fan following. This is evident since they are offering some quite competitive promotions and bonuses. The €1,000 welcome bonus is a clear indication of this.

The special treatment does not end there either since players can also look forward to a number of generous promotions, prizes, bonus offers, and perks, all through the year irrespective of whether it's a special occasion.

Software and Games at City Tower

This casino is a simple looking website which is easy to navigate. This gives players a good opportunity to search for Playtech games using their software which needs to be downloaded and installed on your computer.

It's surprising to find a casino which doesn't offer in-browser playing options, though. But, this may just end up being a benefit for people who don't have superfast internet connections since they only need to download the game once.

But the irony of such casinos is that players usually end up downloading much more than they had bargained for since the games have to be loaded from servers every time they want to play.

There are a number of different slot games available at this casino. These games are excellent quality as is usual from such as world-leading developer as Playtech. There are a number of games based on comic books and popular films too. This includes jackpot slots including X-Men, Wolverine, The Incredible Hulk, and Iron Man 2. Progressive jackpots are another major draw for this casino.

There are 16 table, slot, and video poker games which offer prizes of varying amounts. Before getting too excited about this though you need to know that City Tower is one of those casinos where jackpot players are restricted when it comes to progressive jackpot winnings since they can only withdraw $10,000 every month.

Apart from slots, there are a number of video poker, table, scratch cards, and arcade games for players to enjoy too. Just like the slots, these games play pretty well too even though there certainly are a few titles like Blackjack and Baccarat which are a cut above the rest.

Claim up to €1,000 Welcome Package

As mentioned above, the first thing that greets you when you sign up is a €1,000 welcome package. Here, players receive a 100% bonus as much as €300 on their first deposit, 150% bonus as much as €300 on their second deposit, and a 100% bonus every month after that for the next four months. That this bonus is spread across various deposits means you can enjoy your bonuses little and often to encourage repeat play.

The bonus offer can also be extended to various payments methods including e-wallets, which will give you an additional 10% bonus when you deposit via those methods. There are also lucrative comp points to collect whenever you deposit and play at the site, which can then be exchanged for real cash at a later date.

24/7 Customer Support Including Live Chat Facility

It is very important for players to be able to connect with casino representatives if you are to have a great experience. In order to make sure all the problems of every player have been resolved, this casino has a 24/7 customer support service.

There are a number of ways in which you can contact them too including live chat which comes along with the casino client that you download. Players also have the option of calling any of the toll-free numbers of the casino. Unfortunately, this is only possible if they are calling from Canada or the UK. For other players, they will need to call a charged number.

The casino also has a number of e-mail addresses for a number of different inquiries which speeds up the entire support process quite a bit. With such a large number of choices, the support on this casino is among the most effective and one of the fastest we have come across.

Banking Options are Limited by Withdrawal Restrictions

The banking options available on this casino are not as comprehensive as you would have wanted. There are a multitude of options for sure but this multitude has been offset by frequent withdrawal limits and caps on the bonuses which don't let you win more than 20x your deposit.

The casino currently offers withdrawals and deposits through check, bank wire, credit card, e-wallets, etc. All payouts are generally made out in 4-6 days from request.

Unfortunately, withdrawal limits are something which greatly hampers the playing experience for most gamblers. This is because it penalizes all players who win big. Not only do you risk losing out on a large chunk of your winnings if you exceed the cap of 20x, but you could also end up waiting quite a while to enjoy those winnings in your bank account. This is not the only Playtech casino which functions in this way.

When you eventually do make withdrawals from this casino, you will find that it's held pending in an irreversible state for around 72 hours. You will then have to provide them with some identification proof and wait for another couple of days before you can see the money in your account. So, this casino is nowhere near the best when it comes to withdrawals, and that greatly hampers the whole gambling experience.

Strong Playtech Games but Let Down by Withdrawal Restrictions

The Playtech games here are popular and of great quality, while the welcome package is highly attractive. However, even the choice of games is not enough to convince players to overlook its other shortcomings.

We could not get past the fact that we need to wait for so long to withdraw our winnings and even then we couldn't withdraw all of it. Even the generous welcome bonus isn't enough to convince us to return and use this casino time and time again.

If you're looking for a good casino and aren't interested in how long it takes you to get your winnings, then this is the perfect choice for you. If you want to play regularly, this will become too frustrating. All in all this is a strong choice for Playtech fans and those looking for big bonuses, but let down by other niggles including banking issues.