Secret Slots Casino Review

The Secret Slots online casino offers its players a range of table and slot casino games. The site is owned by Cassava Enterprises Limited, which is in turn a subsidiary of 888 holding plc – which is listed on the London Stock Exchange. Cassava Enterprises operates under its Gibraltar legislation, 888 UK Limited operates the website in the UK via its Great Britain Gambling Commission legislation whilst Virtual Digital Services Limited operates the site in other European Union states that don’t need a local legislation.

The display of the website is dominated by the striking and rather iconic image it has as its background. The photo is of the casino capital of the world, Las Vegas, lit up at night. It’s a great choice and perfectly fits in to what the website is all about – casino games.

The foreground blocks, which are black, are also transparent so you can see the whole image without missing any important, casino related information. It is a well thought out design that has been perfectly executed by the designers at Secret Slots Casino. You get a sense of how professional and successful the site is just by visiting the homepage.

Customer Care

Secret Slots online casino has two pages on their website dedicated to ensuring any customer queries are answered. Firstly, players that are dealing with problems should visit the ‘Frequently Asked Questions’ (FAQ) page which can be found on the footer of the page. Common questions that players have on there are answered, examples of which being: How do I cash out and get paid? And Are my payment card details secure? The answers given aren’t the most detailed, often being one or two bullet points. As well as that, only 6 questions are answered on this page, leaving the majority of specific issues customers may have unanswered by the FAQ page.

However, despite the negatives found on the FAQ page, the customer support being on hand 24 hours a day, 7 days a week is a helpful solution to many online casino visitors’ issues. The help room, which can only be accessed in the members’ area, is the instant place for customers to have their queries answered for. Support agents are on hand 24/7 there to solve any issues players may have with the website. Those that’d prefer to contact the team via telephone can do so on a toll free number that is also operated 24/7, that number is 0800 018 3307.

Only a Few for Free

There are currently 184 slot games available to play on Secret Slots – with more being added daily. The majority of these are household names when it comes to online casino slot games, including: Rainbow Riches, Starburst, Gonzo’s Quest and Twin Spin to name but a few.

A frustration about the site is that there are only 10 slot games that can be played for free. Casino players like to test what they’re playing before they stake on it to see if they like the game or not, and the lack of opportunity to do this on Secret Slots is a black mark against the site. No doubt, players will be put off by this and they’ll feel the site are only after their money – something that is hard to argue with when only 10 of 180 slot games can be played in demo mode.

Casino Classics

There are just six ‘table games’ that are available on the site. These are: Baccarat, Low Limits Texas Hold’em, Standard limits Texas Hold’em, Sidebet Blackjack, Baccarat pro series and American Blackjack.

We found it rather incredible that the site doesn’t include Roulette in the list somewhere – this is one of the most iconic and famous casino games available and with it not being available on Secret Slots casino is quite shocking on really.

The six other games are popular and the variety offered when it comes to poker, Blackjack and Baccarat players will no doubt be appreciated. However the lack of roulette on a casino website is a poor lack of judgement and hopefully they’ll fix this as soon as possible.

Safe and Secure

It’s no surprise that the website takes its security very seriously, whether that is the fair play of tis games or the payment methods accepted. Mentioning the methods of payment accepted, only transactions via some of online banking’s most reliable companies are accepted, some of which include: Visa, MasterCard, PayPal and Maestro amongst others.

The fairness of the games is an important point to remember, many question the legitimacy of playing a game where the dealer is the computer and not a human being. To be fair to Secret Slots, they understand these concerns and use an independent (RNG) Random Number Generator to ensure whatever the game format is (roll of a dice, hand of cards or a slot) it’s fair and in no way favours the computer in an unnatural way. All the games available on the site have passed this test and therefore deemed ‘fair’ for players to play and stake on.

Promotions Page

The Secret Slots promotions page is currently boasting four promotions that are there for players to enjoy. Whether it is prizes, free plays or bonuses – the site has a range of offers at hand for players to take advantage of. At the time of writing this, the current welcome bonus is a 100% upgrade on players’ first wager up to £25 when typing in PLAYNOW into the Promo Code section. Not an over-whelming welcome bonus, but enough to entice players onto the website.

Other promotions currently live on the site are a welcome bonus (deposit on the weekend and get 50% back), cashback club - which gives players money back the more they play and the classic ‘Invite a friend’ bonus which is where players can claim £10 just by enticing others to join the site.

Be a Regular

Regular players to the site will be rewarded for their loyalty to the Secret Slots casino. There are five levels where players will move up, depending on how often they stake on the site – these are in ascending order: Public, Classified, Confidential, Secret and Top Secret.

Players will start earning points as soon as they start staking on games on the site. This will allow them to advance through the different levels and eventually start claiming the more generous prizes, including up to 50 free spins per month, 10% cashback on every deposit and weekly access to tailor-made promotions and a monthly gift. I think many will agree that loyalty should be rewarded on online casino and judging by these deals, Secret Slots do just that.

Mobile, or Not?

It’s unclear whether Secret Slots online casino offers its players the chance to enjoy any of the sites games on the go via a mobile or tablet. This is a frustration as the site should be able to clearly define whether some, or all, of the games can be enjoyed on the go.

The fact nothing is mentioned about mobile being available makes it highly likely that there aren’t any games available to be enjoyed on the go. This is an annoying factor, and despite the websites well designed site that we were referring to earlier, this is an annoyance that there isn’t more of a practically to the site. Either way, it’s one customers will be interested to visit and perhaps enjoy.