Superbook Casino Review

Superbook advertises itself as a “lean, mean betting machine” so it’s fairly un-surprising to discover that this casino doesn’t have the same frills as many of the others in the market. Primarily it’s for sporting bets but has a casino attached too.

Part of Domain Holdings Ltd, Superbook first positioned itself as a betting site for North American sports in particular but since its launch has gone on to expand its offerings to include standard casino games too.

The main language is English and US dollars and bitcoin are the only currencies accepted.

Diverse Range of Betting

As mentioned above, Superbook are experts in sports betting and it’s in this arena that their main focus still lies.

North America sports remain a focus with NFL, NBA, soccer, baseball, horse racing, tennis, golf, motor racing, hockey and college football. If you want a more unusual bet, there’s yachting or even the future Olympics. You’ll also find one-off events such as betting for the US President and other political elections.

There’s also a range of casino style bets with roulette, poker, blackjack, slots, scratch cards and table games all on offer.

One minor criticism is that the betting is primarily orientated towards the American market with very little for the rest of the world, despite international players being welcomed. In addition to the sports betting being focused on the US, the casino games are fairly basic compared to those available on the market. This is why the selection of betting has attracted some negative feedback.

Top Betting Tools

Focusing on the sports market, Superbook allow players to bet on a wide range of sports which are primarily based in the US.

And with this in mind, Superbook provide a range of excellent tools which can help you to track and analyze your performance as well as make more accurate bets.

If you’re betting on basketball, you’ll have the chance to use a tip sheet, with information from the experts about upcoming games as well as potential odds. In other sports you can view the team statistics, a feature which should make it sim-pler to place an accurate bet.

And if you need a bit more guidance about which way to wager, you can also look at either the betting trends or the top 10 most popular active bets currently being made.

Taking a look back at your track history can be an interesting read too, and with Superbook there’s a tool which lets you do just that. Reviewing both your wins and your losses as well as your betting patterns can be very revealing.

Bonus Attractions

Setting aside the games available, one of the most important factors which at-tracts players is the bonuses offered.

With Superbook, players receive a 10% initial bonus which is unlimited. Fol-lowing this first bonus, there’s two further reload bonuses on offer for deposits of more than $250. The maximum limit for a reload bonus is $500.

These bonuses also include a rollover rates of 20% when used in sports betting or 35% when used in the casino. These rates relate to the size of the bonus paid.

To receive these bonuses you can open an account with as little as $20.

If you’re playing in the poker room, you’ll get a standard 100% first deposit up to a maximum of $650. This bonus is issued on a paid to play basis but you’ll earn Frequent Player Points for every dollar. Once you reach 167 Frequent Player Points, you’ll get your first bonus of $10.

If horse racing is what you enjoy, you’ll have the pick of more than 70 tracks to bet on. And it gets even better because on the following day, you’ll receive a re-bate of 8% on exotic bets and 3% on your straight bets. This means that no matter whether you win or bottom out, you’ll have some of the money back in your ac-count the following day.

Another way to earn money on Superbook is by referring a friend. If you get someone else to successfully join up, there’s a bonus of $50 with your name on.

Flexible Choices

Superbook offer the choice of betting for its players with a variety of options available.

The site is compatible with both desktop and mobile devices, making it easy to place a bet whether you’re at home or on the go.

And if you’re on a mobile device and short of storage, you can still play courte-sy of the “no download” games on site. There’s also download games available too so you can choose the option that you prefer.

Payout Problems

Superbook has been blighted by poor reviews and one of the primary reasons for this has been their exceedingly slow payout times.

Their advertised withdrawal turnaround has been up to two months with a minimum limit of $50. Only one withdrawal per year is free with Neteller, Skrill and debit/credit cards offered as the available methods.

There are many reported instances of terms and conditions being changed and enforced retrospectively and poor response to requests for withdrawals. For this reason, Superbook have been blacklisted by some portions of the market.

Superbook said that the problem arose because their software accepted bids which should not have been allowed. However there have been other cases where Superbook have refused to pay out for reasons it has refused to disclose, and shut down the accounts of winning players.

Questionable Customer Service

One of Superbook’s advertised advantages is that they offer a 24/7 customer response team which can be contacted via email. According to Superbook, a reply will be provided within 24 hours to any enquiry.

Historically their responses have been less than favourable with some com-plaints not receiving any reply at all and in other cases the email system failed to work.

However they now offer a live chat facility until 9pm EST as well as a toll-free phone line too. For more mundane enquiries there’s a comprehensive FAQ on the site which may answer any questions.

Licensing

Superbook would seem to be properly regulated, being licensed by the Government of Curacao.

There are a few delays over withdrawals; and there seems little or no recourse available to individuals waiting for their money. Curacao does not enforce any maximum time limits on casinos for paying out winnings or processing requests for payment.

Nevertheless, although Curacao is more relaxed than some other igaming authorities they remain a properly licensed body and have been integral to the industry for more than two decades. They are overseen by the European Union and many casinos choose to operate from this region because of the many fiscal benefits. There’s no suggestion that a Curacao casino is any less competent or reliable than those based elsewhere and they certainly shouldn’t be grouped with less vigi-lant licensing bodies such as Costa Rica.

A Tough One to Back

Although Superbook offer great odds on North American sports and are un-doubtedly specialists in this field, it’s hard to see past their long history of prob-lems.

With a “no intervention” policy from the licensing authority, the Government of Curacao, there’s little protection for players if things do go wrong. With a num-ber of examples of players not just being delayed in receiving their money but having their payout completely refused, there’s not much to recommend this casi-no above others in the market.