SmartMobile Casino Review

SmartMobile Casino was launched late in 2015, making it one of the newer arrivals to the online casino scene. SmartMobile is one of the Nektan “white-label” casinos. Nektan develops, maintains and markets online casinos and also manages live land based casino facilities. The company is licensed and regulated by the UK Gambling Commission and the Gibraltar Regulatory Authority.

The casino uses SSL security to encrypt player’s personal information. The sites Random Number Generator (RNG) is tested by NMI, a UK-based internationally recognized testing center. The results of NMI’s UK, Malta and Gibraltar RNG tests are posted on the casino’s website. The casino’s most recent Return to Players (RTP) percentage is 95.5% for slots and 97.6% for table games. The table game percentage is a bit less than at brick and mortar casinos, however previous Nektan RTP reports have shown returns that are actually better than land-based casinos.

Since SmartMobile Casino is heavily focused on the mobile market, the website when viewed on a laptop is a bit ‘bare bones’ and lacks some of the flash and sizzle found on some other online sites. The site is easy to navigate and very intuitive. Players can view video demos of the games prior to playing or making their first deposit. However, players looking to view the FAQ page should click on the Support tab instead of the FAQ tab, which seems to work only sporadically.

SmartMobile Casino accepts players from the United Kingdom, Ireland, Norway, Sweden, Australia and the Netherlands. Players in other countries cannot register at this time.

A Smart Games Choice

SmartMobile Casino’s specialty is gaming on the go. Their game client is designed to operate on virtually all mobile devices, including iPhone, iPad, all Android phones and tablets and Windows Phone. The apps feature instant play and no individual game downloads are required. The functionality of the site is basically the same on all devices, however the games work best on tablets as the game fills the screen thereby offering improved graphics and an easier to use player interface.

SmartMobile Casino uses games from a number of providers instead of relying on one platform or gaming client. This allows for a large selection of slot game choices, but eliminates some of the big money progressive slots that are found on some sites such as PlayTech, however a number of jackpot games are offered which offer the potential for impressive wins. The free slots offered include the standard fruit reels, video reels, 3D animated reels, and HD games. Paylines range from 5 to 25 and allow for bets that will fit any player’s style and bankroll.

The games include those powered by Microgaming, IGT, Williams Interactive, NetEnt, NextGen Gaming, SkillOnNet, BluePrint Gaming, Lightning Box and Aristocrat. Some of the popular slots include Motorhead, Zeus III, Merlin’s Millions, Piggy Riches, and Gorilla Go Wild. The site seems to add new slots fairly regularly which can be found by clicking the “new” tab.

Unfortunately video poker seems to be largely non-existent. The only table games offered are blackjack and roulette.

Enjoy €5 Free on Sign up – No Deposit Required

Like most online casinos, SmartMobile Casino offers a fairly large number of bonuses and free play opportunities. £5 Free Play is available to all new players who register on the site. New players also receive up to 50 free 10p spins on popular slot Starburst. The max cash out for the free play is £20 and has a 100X play through requirement. The site also offers Match Bonuses for all new players for their first 3 deposits as follows:

The minimum deposit is £10. Bonuses must be cleared within 28 days. Bonuses are released on a play through rate at 30 times the bonus. Bets made at roulette and blackjack are not counted in the play-through rate. It should also be noted that not all games have a play through rate of 100%. Other offers include: on Mondays the casino offers a reload bonus of 100% up to £250. The play through rate for this bonus is 40 times which is quite high. You can also get up to 20 free Starburst. These spins are credited for deposits on Fridays during October. This promotion seems to be offered quite frequently.

Customer Support is Good, but Not First Class

Customer support is important to players. Here SmartMobile Casino does a fairly decent job, but could be better. Email support is available and the company has a reputation for prompt responses to inquiries. Phone support is also available and they offer online live chat support. However, live chat support is only available between 9:00 and 1:00.

Mobile users have come to expect live chat support on virtually almost ever site they visit, at least during “normal” hours, say from 9am to 10pm or midnight. This is one area where the casino falls short of a first class customer experience.

Decent Banking Options Including PayPal

SmartMobile Casino offers a decent number of options for deposits and withdrawals, and has recently added PayPal to the available deposit methods. The site accepts deposits via Visa, MasterCard, PaySafe Card, Skrill, uKash, Boku, and Neteller. The minimum deposit amount is £10. Credit card payments are processed by one of the major credit card payment processors and all player funds are segregated from the company’s operating funds.

Withdrawals are generally made via the same method as the player used for their deposit. The minimum withdrawal is £20 and the maximum is £2000. Withdrawals can take up to 72 hours to be processed and only one withdrawal can be made every 24 hours. The only drawback to the withdrawal process is that it can take some time to withdraw your winnings if you are lucky enough to win one of the large jackpot slots. However it must be noted that this is the case at many of the online casinos including the ones that offer progressive jackpots that are often hundreds of thousands of pounds.

A Strong Nektan Casino Site but with a Few Flaws

SmartMobile Casino has a lot to offer. The graphics are excellent, especially for tablet users, and the user interface is easy to use and intuitive. The casino offers an excellent selection of slot games and has video demos of most available that give players an idea of the game play before making any wagers. Additionally, Netkan is a reputable and licensed operator which has a reputation for very good RTP percentages.

There are only a few drawbacks to playing on SmartMobile Casino, and their importance is more one of personal preferences than overall negatives. Some of the drawbacks to this site include: live customer service hours are very limited, none of the slots feature large progressive jackpots, free spin bonuses are limited to one game, clearing the max cash bonus of £250 would require £7,500 in wagers within 28 days, and a lack of video poker and table games. These issues let the site down, however, SmartMobile Casino is still a solid choice for mobile gamers.