LuckyAceCasino Review

LuckyAceCasino was founded in 2012 by parent company First Services Inc Casinos. The site is fully licensed and regulated under the Malta Gaming Authority, as well as the UK Gambling Commission for those players who are based in the United Kingdom.

The site is powered by games predominantly developed by Microgaming, as well as some from Progress Play. Players can enjoy a good variety of games, with some of online casinos most successful titles, including slot machines, progressive jackpots, scratch cards and casino based games including the chance to interact with live dealers.

There are just three languages players can use for the site at the time of writing, English, German and Swedish.

Ups and Downs

The website wanted there to be nothing fortunate about its security, hence the reasons they’ve installed the latest encryption and firewall software on to the site, guaranteeing that all players’ details are transferred between the server and the browser safely and securely.

One immediate concern though is that the website offers no third party information about the games being independently tested for being fair. Players shouldn’t worry too much about this though, since the majority of the site’s games have been provided by Microgaming – who are a leading developer in online casino games. However, the lack of this being clearly visible on the site is no doubt a misjudgement by the website, and those who created it at First Services Inc.

Green Machine

Visitors the sites home page will notice that the logo to the site is of a poker chip balancing on its side. The colour palette is green, which could be a reflection of association luck often has with the Irish.

In fact, the overall navigation for players around the site is easy, with an interface which is smoothly run and sections clearly divided up. The banner displays the promotions and offers which are currently live on the site, while to the right of this is where the latest winners are displayed. What an opportunity for players to try and get their names on that list!

There is a searchbar at the top of the screen, above the header where the sitemap is divided up into categories: home, games, promotions, banking, VIP Club, help and play now. This list goes to show what superb surprises are lurking in the Lucky Ave Casino website – it is truly first class.

Good Range of Games Which Isn’t Down to Fortune

The main reason why players no doubt will join an online casino is down to its selection of games. Well, those on Lucky Ace are top dollar.

Divided into categories, which are: featured, slots, jackpots, scratch, casino and live games and mobile – all these free slot machines give visitors the option of enjoying them in demo mode before wagering on them, as well as an information page detailing what the theme is and what the in-play rules are.

Due to the fact that Microgaming is one of the main software developers for LuckyAceCasino, there’s nothing flukey about their being some of the best titles in online casino available on the site.

Hugely popular machines including Gonzo’s Quest, Tomb Raider – Secret of the Sword, Starburst, Jewel Strike, Jimi Hendrix and Game of Thrones are just some of the slot machine enthusiasts can enjoy spinning.

Those caring more about getting their name on the biggest winners’ list will notice the jackpots section where slots including King Cashalot and Fruit Fiesta 3 Reel can be found. Bet big and win big on these games!

Junkies who would rather challenge the dealer or other players will be drawn to the casino and live category. This is where the most traditional casino games like Roulette, Blackjack, Baccarat and Poker are found. The Live Casino section is powered by progress play and is strictly for members only. Those who access this section will be able to enjoy the games via state of the art webcam technology, so they can play it in real-time alongside the croupiers and a number of other players.

These interactive features are instant and will run smoothly on most platforms – there’s no doubt that this section is blessed.

Promos and VIP Club Which is First Class

LuckyAceCasino know they have to stand out of the crowd to entice players to registering with them, that’s why they’ve created a welcome bonus which is 100% up to the value of €200.

In total, there are also eight more offers currently being advertised on the promotions section of LuckyAceCasino – including Monday Madness where players can double their deposits by up to €50. In fact, most of them are regular including Game of the Week, cash back every Thursday and the tournaments where players can pocket up to €500!

However, it’s not just these deals which players can feel the benefit of registering with the site, it’s also the VIP Club on LuckyAceCasino. Members will immediately join this club after they’ve made their first wager on the site.

There are five levels for players to climb, and the higher they ascend, the better the prizes become. Those who reach the top level of the club will have a personal account manager, a VIP support hotline and personalised gifts based on their experience with LuckyAceCasino. It’s only fair the site rewards loyalty.

Safe and Reliable Banking Using Top Range Brands

The banking options on LuckyAceCasino are as you would expect from an online casino, accepting international corporations including Visa, MasterCard and Maestro in deposit and withdrawal methods.

Those who wish to withdraw their winnings money by cheque will notice that it can take up to a month to arrive in the players’ letterbox. However, other more modern techniques including bank transfers and EWallets take a matter of days.

The limits players can withdraw from LuckyAceCasino is €1,500 per week and €3,000 per month.

Support Which is Almost Ace

LuckyAceCasino falls just short in offering 24/7 customer support for their members. In fact, their agents can be contacted any time between 7am and midnight CET – via live chat or email.

The site claims they aim to respond to players’ queries within two hours, but that could take up to 48 hours during ‘busy periods’.

There is no way for players to contact the team via phone, so those playing on the go will have to accept that the only way they can contact the team is in fact via email.

The live chat is only in English too, so players may struggle to fully understand the responses.

Lucky Ace Knows What Players Want

A fantastic selection of some of the best online casino games around, as well as a number of promotions and VIP club ensures members feel appreciated at all times.

However, the poor customer support is a shame – players will need to be lucky to find an agent who is helpful and free. Otherwise, it could be a long wait – and that’s not so ace.