The New Jersey Division of Gaming Enforcement (DGE) is hoping to introduce a range of new mandatory measures for online gambling operators. They would put strict requirements on platforms to take action when a player’s behavior triggers certain thresholds.
Another aspect of the proposals is that every operator must have a responsible gaming lead who will keep track of any potentially vulnerable players and ensure they receive proper treatment.
regulator outlined a dozen ways in which a customer could trigger a red flag
The regulator outlined a dozen ways in which a customer could trigger a red flag and then be subject to a closer review to see if they’re at risk. This includes if they deposit more than $10,000 in a 24-hour period or more than $100,000 in 90 days, a user visiting the self-exclusion page three times in a 30-day period without completing the process, and logged-in time for users rising by 50% in a week compared to the previous two weeks. Other measures relate to noticing significant increases in wager sizes and finishing a session twice in the same week with a balance lower than $1.
Anyone who is deemed to be at risk will initially get an email from the operator with information about support options and responsible gambling tools. The second step will be blocking the account until they watch a video tutorial on the topic, while a third instance will see the responsible gaming lead contact the user by video or phone call. If there’s no compliance with any of these steps, the operator can suspend the user and even close the account if necessary.
The public can give feedback on the DGE’s proposals until November 14. If no changes are necessary, the proposals will become mandatory.
