Princess Win Casino Review

Princess Win Casino (previoulsly named Princess Star) is an exciting online casino with a subtle space theme. This intergalactic site offers players a fun theme, along with a wide range of casino table games, slots, video poker, and a live casino. Launched in 2014, this new casino has already attracted lots of new players to the site thanks to its inclusive atmosphere, range of quality games and free spins no-deposit welcome offer.

The site is contemporary in design with the space theme apparent immediately by the star-crossed image sitting behind many of the promos featuring in the banner across the top of the screen. The name Princess Win also captures the spirit of the site with its star theme and suggestion of royal rewards. The colour scheme is deep blue and yellow, while the navigation is clear with a simple top menu, a lower sub menu connected to each of the top menu items, and a bottom menu for all the technical information.

Operated by Direx NV, registered in Curacao and licensed and regulated by Antillephone, Princess Win Casino runs a large selection of games from top software providers, such as Net Ent, BetSoft, Endorphina and Amatic.  New players can immediately claim a 100% deposit bonus up to €100, while there are also free spins available on Starburst slot before you make a deposit.

Princess Win is owned by Princess International Group and offers not only an online casino but also a sport betting website, which casino fans can visit to check out the other offerings available from the company. As Princess International Group operates 36 casinos across four continents, you can be sure this company knows exactly what it is doing and you are playing at a totally professional site run by highly experienced owners.

A Royal Selection of Games at Princess Win

The games on offer at Princess Win Casino are slots, casino table games, video poker, scratch cards and live dealer games. As Princess Win is also fully mobile ready you can also access many games via mobiles and tablets to experience the gaming fun wherever you are.

There is an extensive collection of games available here from classic table games to niche titles and various poker games, whatever you are looking for you are certain to find a game to suit. The casino table games selection includes all the favourite offerings, such as Multi-hand Blackjack, European Roulette, Pontoon, and Baccarat, while there is also a craps game available in a separate tab. The tabs for roulette and blackjack offer more versions of these games, including Zoom Roulette, Common Draw Roulette, VIP American Roulette, Blackjack Surrender and Double Exposure.

The poker games available include Caribbean Stud, Texas Holdem, Let it Ride, Pai Gow, Red Dog, Oasis Poker, Double Bonus Poker, Joker Poker, Pyramid Double and Three Card Rummy. Interestingly there is also a ‘casual’ games section accessible from the top menu of the games section, which includes quirky games such as Minesweeper, Heats and Tails and Virtual Racebook 3D.

The biggest section of the games menu is the slot section, as is common to all online casinos. The slot games here are from top names such as Betsoft and Softswiss and include many popular titles, including: Arising Phoenix, Wild Shark, Royal Unicorn, Eye of Ra, Admiral Nelson, Desert Treasure, The Vampires, Temple Cats, Safari, Ninja, 4 Seasons, Dr Jekyll and Mr Hyde, Pinocchio, The True Sheriff, Viking Age, Mr Vegas, Aztec Treasures, and Heist.

Princess Win Casino also offers a live casino with an impressive collection of games on offer, such as live roulette, blackjack and baccarat letting players enjoy games in real time with a variety of different dealers from various countries.

Poor Collection of Promotions for Regular Players

Princess Win Casino offers new players a no-deposit offer of 20 free spins on Starburst. This is one of the most popular slot games right now, so most players will appreciate a free spins offer on this colourful title. The welcome bonus also extends to include a 100% deposit bonus up to €100 on new deposits. Although this looks decent, the wagering requirements are high with players having to wager the cash 60x before they can withdraw it. The games restrictions are tough too, with only slots play counting as 100% of the wagering requirements. If you play any other game you only get 20% of the requirement, while roulette only counts as 10%.

Once players are signed up at Princess Win Casino, there appears to be very little else on offer. The promotions page only mentions the two welcome promotions for new players and there is no talk of further bonuses or free spins. There is also no mention of a VIP scheme or loyalty rewards, so unless the site is keeping all their promotions close to their chest, regular players do not seem to have much incentive to stick around.

Princess Win at the Bank

Banking at Princess Win Casino is easy and the site accepts a variety of different deposit methods. Players can make payments using Mastercard, Visa, Maestro, Neteller, SepBank, Lava Pay, Skrill, Paysafe card, Ukash, Sofortuberwwisung and Bitcoin. Withdrawals can be made via bank transfer, Maestro, MasterCard, Neteller, Skrill, Visa and Visa Electron. The minimum deposit amount is €20, except for deposits with Lava Pay which can be as low as €10.

Not a Princess Level of Support

The support team at Princess Win Casino can be contacted via email through their contact form, available on the ‘support’ page from the top right menu. The contact form gives space for your email address and your message. There is no other way of contacting the support team and no mention of an expected response time.

There is a FAQ section but this is very poor and presented as one long page of text with no paragraph breaks. This is not user-friendly in the least as you have to hunt though the huge block of text to find the information you need. Also there are many questions left unanswered in the FAQ section with nowhere else to find your information except the unsatisfactory contact form. This low level of customer support from such a large corporation as Princess International Group is very disappointing.

Lacking in Regular Promotions and Disappointing Support

Princess Win Casino has a great selection of casino, poker and slots games for players of all tastes. The site is highly attractive and well-designed with clear menus. However, these points are the only plus points for the casino as the promotions and the customer support options let the site down badly. New players get a deposit bonus and free spins on registration, which is great, but regular players have no promotions at all as far as the promotions page would lead us to believe.

The support option is simply a minimal contact form and players in a hurry have no idea how long they will have to wait for a reply.

In conclusion, Princess Win Casino has some great games and a pleasant design, but the poor promotions for regular players and the lack of good support make this site a disappointment.