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Treasure Mile Casino

Innovative casino offering unbeatable customer service.

Players from United States accepted

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  • One of the best customer service support teams in the industry.
  • Top level security on transactions with full audit results published.
  • Creative and unique games which are fully certified as fair.
  • Generous reward program including bonuses, gifts and special offers.

Treasure Mile Casino Review

A comparatively new player in the market, Treasure Mile Casino was first established in 2009. It’s not renowned for having the largest collection of games but this doesn’t make it any less attractive to players. This is because the slots and games it does have are some of the best around, with top notch graphics and innovative gameplay. The library is steadily growing too, even though it’s unlikely ever to eclipse the biggest providers.

Treasure Mile is part of the Genesys group, and currently uses BetOnSoft software. Their customer service is exemplary and they pride themselves on being transparent and upfront in all of their dealings.

The casino is available in English, Italian, German, Spanish, French, Greek and Swedish with the Danish kroner, sterling, Swedish Kroner, US dollars, euros, Canadian dollars and Norwegian kroner the currencies on offer.

Not all countries can partake in Treasure Mile although it is still one of the very few which is active within the US. Players from the United Kingdom, Netherlands, Spain, Bangladesh, South Africa, Croatia, Brazil, Ireland, Mexico, Hungary, Japan, Romania and the Russian Federation are not able to take part in this casino.

The reward scheme in Treasure Mile is generous too with new members automatically enrolled as soon as they make a deposit. Points accumulated through play can be swapped for gifts including digital goods, jewelry and golf clubs or even a holiday at a luxury resort.

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Dubious History

Anyone who knows the history of casino operators may have heard rumblings about the conduct of The Grand Prive Group in the past, also part of the Genesys Group.

Some of the question marks included whether the ownership was combined before they admitted, as well as unethical marketing with their affiliate businesses. At this time, Microgaming was being used to power the site and when they withdrew from the US market, the company switched to BetOnSoft.

Further complaints ensued about lack of communication and the problems caused with the affiliate program. There’s still debate over whether these issues were ever truly settled.

Nevertheless, since moving on, it’s difficult to find any fault with Treasure Mile Casino. Their customer service is amongst the best in the industry and they’ve gone above and beyond what could be expected to be open and transparent with the gambling community. It’s therefore fair to say that despite the history of less than perfect conduct with the group, it very much appears to be resolved.

Loose Licensing

It’s essential to always play at a casino which is properly licensed and regulated and on first glance it would appear that Treasure Mile Casino has ticked all the boxes.

The Government of Curacao provide the licensing for Treasure Mile, and while this is a popular and genuine pick among some casino operators, it’s important to understand that there are limitations.

In Curacao, it’s much easier to obtain and maintain a casino license than in tighter licensing districts such as the UK and Gibraltar. There’s little, if any, oversight and casinos are generally expected to be self-regulating. If a dispute arises between the casino and a player, the licensing authority will not intervene or mediate. This means that there’s little real protection for the player.

However, despite all of this, there’s no reason to suggest that a casino which operates out of Curacao is rogue. Because of the lower tax brackets, it’s a popular venue with many operators, and it’s important to recognize that even though standards may be more relaxed, it is overseen by the European Union. There’s also a very long track history of casinos being based in Curacao, the vast majority of which are entirely reputable and hold an immaculate record.

Therefore, although Curacao doesn’t offer the same protection for the player that you might find at more robust licensing authorities, providing there’s no issues over the casino’s conduct the location should not be a deterrent.

Flawless Customer Service

Given the concerns in the past over the conduct of the Grand Prive Group, you’d be forgiven for thinking that the customer service may be less than desirable. Nothing could be further from the truth.

Multiple reviewers found it almost impossible to fault the customer service offered or the extent of the support available.

Treasure Mile offer a variety of ways to get in touch including live chat, email and a list of different free phone telephone numbers for a long list of countries. Live chat is available around the clock so no matter when you need to speak to someone, they will be there. This immediate access is one of Treasure Mile’s pledges to its customers.

If you prefer to write to them, there’s also an email contact, and you’re likely to get a response within just a couple of hours, and in some cases even less.

The staff are knowledgeable and helpful, and keen to resolve queries to the player’s satisfaction. All in all, customer service has to be one of this casino’s strongest features.

Secure and Transparent

Sending sensitive data over a connection is always a concern, so it’s heartening to see that Treasure Mile take the subject very seriously.

All sensitive transactions are carried out using the CSS protocol as well as the top notch 128 bit encryption. This means that the data is as safe as it can possibly be and protected from any unwanted prying eyes.

Unfair gaming is another issue which can arise for online casinos but Treasure Mile have taken proactive and public steps to demonstrate to their customers that they can be trusted. As well as ensuring they are independently audited, they also permit the audit report from iTech Labs to be made available publicly. This is a highly unusual step as few casinos broadcast the content of their audits, but it’s helpful in reassuring players that everything is above board and transparent.

Small but High Quality

It’s fair to say that Treasure Mile Casino doesn’t have the largest selection of games and slots to play, but all of those that are included are of the highest quality.

If you’re not familiar with the titles and aren’t quite sure what each involves, if you hover over the tile you’ll find it spins over to provide a short description. This is a nice touch and one that’s really useful for those with not much experience.

For those who like to play the slots, there’s a gradually increasing selection but the titles are diverse and challenging. All genres are catered for from the fun 3D appeal of Yeti Hunt through to the more classic style of Minted Sevens.

In addition to slots, there’s a good variety of video poker games with both single and multi-hand versions available. And for table games, you’ll find blackjack, roulette, craps, keno and baccarat many of which offer both a standard and a gold edition.

A Solid Performance

Treasure Mile Casino might not be the biggest, but its transparency and commitment to providing the very best customer experience is clear to see. From the availability of its audit reports to the round the clock support and help, there’s a high level of investment in making this a casino experience to enjoy.

The selection of games could be greater, but the titles are constantly increasing and those that are there are sophisticated and smart, making this casino one which should be on your list to try.

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