Prime Casino Review

Prime Casino is the flag bearer for the Prime Gaming company who are a well-established and respected online casino company that are based in the heart of London.

Players may be familiar with the company thanks to some of their other websites they own, including: Mega Casino, Prime Scratch Cards, Prime Slots, Simba Games, Indogvind, Prime Winners and Prime Fortune. The site is operated by Skrill on the Net ltd. They are registered in Malta and fully licensed under the gambling commission of Great Britain – meaning players can enjoy the sites games knowing everything is safe and secure. The site was launched in 2007 and is available in either English, German, Finnish, Norweigan or Swedish.

Do a Download

Players can take advantage of downloading the websites games onto their computer device, which will allow them to enjoy the software wherever they are – without needing internet connection. This software will only take up 120mb of space on the players’ computer storage, which isn’t a lot! Installation and uninstallation of the program is quick and easy on Windows computers or laptops, so they can spend less time doing the admin and more time enjoying what the website has to offer!

The design of the site isn’t worthy of being called prime – however, it is easy to use and navigate around. The site is split into seven different sections, allowing players to quickly visit the section they’re most interested in, these are: Download, Promotions, Calendar, Our Games, VIP, Winners and About. The banner that slides across the centre of the screen will be the first thing visitors’ eyes will be drawn to – with a range of the sites latest promotions and offers appearing in this section of the website. The section of games available are split into 4: Slots, Roulette, Card and Table Games and Live Casino.

Prime Support? Hardly…

The customer support on the site is available 24 hours a day, 7 days a week via a range of contact means. Players can phone the team dialling the number (0203 150 0852), or by emailing the following address: support@PrimeCasino

Unfortunately, the website advises that not all of the languages can be resolved at any time of the day, therefore they recommend those that do have a query in hours outside the normal 9am-6pm, Monday to Friday bracket to only contact them in English. That way, their problems may be resolved sooner rather than later.

In addition to this, players will not be able to contact the website via a live chat option on the site – which is very popular for online casino players on rivalling platforms. The means of contacting the team via telephone or email is a lot more time consuming, especially for those that have issues that are minor. Throw in the fact that they’d only prefer their customers to contact them in English means the support offered to Prime Casino members isn’t the best.

Prime Games

The software provided to the website in terms of the game developers come from leading brands, including: Amaya Gaming, Aristocrat, Net Entertainment, NextGen Gaming, SkillOnNet and WMS Gaming. Their portfolio of slot games will no doubt be extremely popular with those that enjoy to see reels spin, with games including: Starburst, Gonzo, Zeus, Bruce Lee and Wizard of Oz, among others.

There is also a good selection of progressive jackpots for those that enjoy the thrill and excitement of trying to win a lot of money on a slot game!

Casino Classics and Live Casino

Those that prefer to play more traditional casino games that include a deck of cards or spinning wheels will be delighted to hear that the site has a fair selection of Roulette, Blackjack, Baccarat, Poker and Crabs games for competitors to enjoy.

On top of this, in terms of a 3D virtual world, players will also notice the chance to play some games with the help of a croupier. These glamourous assistants will provide the human element that escapes most online casino games by dealing in Blackjack and Baccarat as well as being in complete control of the spinning wheel that accompanies the Roulette table. Players are sure to find their favourite casino slot games on Prime Casino. The selection may not be the biggest around, but it certainly makes up for it in terms of quality of selection.

Prime Security

Some of the most reliable banking methods available on online casino are permitted to be used on the site, some of these include Visa, MasterCard, PayPal and Maestro Card, among others.

All the details of deposit and withdrawal limits are clearly displayed on the site, and standard delays in players’ transactions are expected on the site. Prime Casino also use a SSL software that guarantees no third party will be able to access players’ private information for their own personal use. Therefore, players can rest easy knowing their details are safe and will remain private.

Prime Promotions

There aren’t a lot of promotions that players will be able to get their hands on while being a member of Prime Casino, but there is the standard welcome package. Those that are newly registered to the site will be given 100 bonus spins with their first deposit. 

The site boasts a dedicated calendar offers page, when players try and click on the link, it just sends them back to the promotions section. That’s a bit misleading from Prime Casino, in truth.

Prime Offers

Despite the serious lack of promotions and offers available, they are treated to an exceptional VIP rewards package on Prime Casino. Players can expect some wonderful benefits for being a member of this club, including: Cashback for every single bet you make, free bonuses for moving up levels, a dedicated and professional personal VIP account manager, regular invitations to exclusive events and promotion offers, frequent huge bonus offers and even free money for testing the latest releases!

On top of this, those that make it to the executive levels could be treated to a trip of a lifetime to casino capitals of the world: Monaco or Las Vegas. It’s no doubt that players will feel appreciated on Prime Casino.

Prime Mobile Fun? Nope!

Despite the positive news about the loyalty program, there is currently no way for players to enjoy the slot games on the go using their mobile devices. The company have only recently joined up with SkillOnNet so they may be thinking about making the site mobile friendly in the near future.

However, that is currently not available on the site and that is a big concern for many online casino players which enjoy their favourite games on the go.

Prime Pros and Cons

Prime Casino doesn’t offer a lot in terms of games, promotions and even a customer support team that is only available 24/7 in English. However, they do boast some of the most popular games and a personal VIP package which will appeal to many online casino fans.