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PlanetWin365 Casino

Casino boasting a range of Betsoft and Playson video slots.

Players from United States not accepted

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  • More than 200 slot machines listed in the game section.
  • Variety of classic casino games such as roulette and blackjack.
  • Available for mobile players with Android and iOS devices.
  • Popular payment methods such as Visa, Mastercard, Neteller and Skrill.

PlanetWin365 Casino Review

PlanetWin365 is a casino and sportsbook site which owned and operated by Startech Media N.V.. The website is boldly designed and bursting with a range of top notch slot machines from a wide variety of game studios, meaning that there should be something for every spinner out there to enjoy.

The service is also intended to cater for a European betting audience with different languages available such as English, Italian, Turkish and Balkan. As is usually the case, this casino cannot be accessed by players who reside in the United State of America.

It has to be said that this casino certainly looks the part, and there is surely plenty of gambling entertainment to be had in the games lobby. However, the casino is marred by some issues. Firstly, the casino provides very little information regarding where its license is held, not to mention the dearth of information about the payment methods on offer. What's more, these problems which we encountered were not alleviated by the casino's live chat support system.

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Some Worrying Signs

The company behind this gambling brand is known as Startech Media N.V., a little known company which doesn't have a particularly strong reputation in the casino business. The company doesn't necessarily have a bad reputation either – it simply isn't established enough to warrant much of a buzz amongst the punters.

However, the casino does offer cause for concern given the fact that it doesn't supply the most transparently open and honest service. That is because, unlike most online casinos out there, this website makes it incredibly difficult for visitors to find out any information about where the casino is licensed. And it doesn't exactly help matters when the web-page includes this footer message: “IMPORTANT WARNING: Casino games are not regulated by the Malta Gaming Authority.”

On our search to find out where the casino is licensed to host its gambling activity, we decided to speak to a member of the PlanetWin365 support staff, but this proved to be unhelpful as the agent simply told us to email a different department of the casino. We never received a response to that email. However, we do have good reason to believe that the website might be licensed under the government of Curacao since there is an unofficial emblem of the Caribbean island's flag.

“Unfriendly” Customer Care

It would appear that we weren't the only ones to be disappointed by the quality of PlanetWin365 Casino's customer care. That is because there have been a reasonable amount of punters who have complained about the shoddy quality of the live chat, saying that they often found that there was no one on the other end of the line.

Patrons who did manage to get through to a representative from the casino have claimed that they found the service provided to be unhelpful and unfriendly, which doesn't exactly instil confidence that this casino has the best interests of its customers at heart.

Plenty of Top Notch Slots

Players cannot have many complaints when it comes to the games that are on offer at PlanetWin365. The reason being that there are absolutely loads of slot machines to choose from, with pretty much every theme and gameplay style covered, from novelty 5-reel video slots to all time classic 3-reel games. There are even some game titles with the potential to payout big progressive jackpot bounties.

There are many different software providers at work in the casino's lobby but perhaps the most well known and impressive is Betsoft, a company whose repertoire consists of a large number of 3D designed video slots with captivating characters and exciting narratives, like Alkemor's Tower, Gypsy Rose and True Sheriff. What's more, many of the Betsoft slot machines come with progressive jackpot prizes, such as in the novelty themes of Chase the Cheese, The Glam Life and Enchanted. And if don't fancy anything too extravagant, then you can always take it easy with some 3-reel games like Mermaid's Pearl and Diamond Dreams.

Another game provider who has a knack for creating beautifully designed slot machines is Playson, although this Swedish game maker has a few more generic themes on offer in its collection of games. Those titles include the enchanted Magic Forest, the swashbuckling Lucky Pirates and the mystical Aztec Empire. However, Playson do offer up some new themes with games like Space Corsairs and Sky Way.

There are many more software suppliers at PlanetWin365, with some other familiar names like Quickspin, 1X2 Gaming and Yggdrasil, the latter of which offers a good range of visually stunning slots with interesting themes and big bonus boosts such as Monkey King and Nirvana.

However, the casino is also home to some slot makers that might be completely new to a lot of spinners out there. We're talking about software companies like Espresso, iSoftBet and GameArt. It would even appear that Espresso is a game maker that has a special relationship with the casino considering that they offer a game called Slot 365 – designed in honour the betting brand's sportsbook service.

A Couple of Casino Classics

In the unlikely event that you don't find something that is worth a spin in the slot machine pages, then you can always check out the variety of classic casino games in the “Tables” section of the website. There is a good variety of roulette tables with different playing styles as well as many types of blackjack, not to mention some more obscure names like 6 Card Charlie and Trente Quarante.

Lack of Reliable Information in the Banking Pages

Getting money in and out of your account should be a straightforward process at any online casino. Unfortunately, that doesn't appear to be the case at PlanetWin365. The problem is that the website doesn't provide any substantial information about the banking methods on offer, except for telling us that we can use a selection of credit and debit cards such as Visa and Mastercard as well as e-wallets like Neteller, Skrill and ClickandBuy. The website doesn't give any additional indication as to how long the processing times are for deposits and withdrawals let alone any relevant limitations.

No Welcome Deposit Boost

Another aspect which sets this casino apart from other gambling websites (and not in a good way) is the fact that there is no welcome bonus offer extended to new players. There are, however, some limited edition promotions advertised, one of which offers players the chance to win 5 free spins whenever players bet a total of €10 on certain days. Even then, that doesn't sound like the most generous reward in the world of gambling bonuses.

PlanetWin365 Casino Promotions and Bonuses

Type
Amount
Match
Playthrough
Claim
Free Spin Bonus
5 Free Spins
N/A
N/A

Spins to Go

There may not be much in the way of big sign up bonuses at this casino website, but players of PlanetWin365 can at least enjoy the games as they are on the move thanks to a well designed mobile service. There is no download needed, mobile spinners just need to access the mobile optimised website from their smartphone or tablet device, as long as it is powered by Android or iOS.

Shoddy Casino Service

PlanetWin365 Casino has got so much going for it with an impressively diverse collection of slot machines and other casino games. However, the overall service of the casino is somewhat shoddy with a worrying lack of information about the website's license and the payment methods on offer.

What's more, the service has had trouble with poor customer service and there is no welcome bonus reward on offer to give players that much needed incentive to join.

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