Palms Bet Casino Review

Even though it launched as a new casino in 2018, Palms Bet is not precisely a new casino in the Bulgarian online gaming scene. If you are a seasoned gambler, you will recall eCasino, which was run by the Telematic Interactive Bulgaria gaming group. The games here, while slightly tacky, offered some fun, but they were in desperate need of a serious upgrade. And that’s what followed next.

eCasino was reborn as Palms Bet, with swaying palms for a logo and a website which sadly kept its kitsch outfit adorned with what seems like freestock photos. However, if you ignore the images, spelling errors, and inaccuracies in the bonus terms section, the design is modern and responsive. It has just enough navigation tools to help you move from screen to screen with ease.

And if you are after a site that’s both a casino and a sportsbook on one platform, Palms Bet could be it. It has a broader range of betting options compared to its predecessor, and the slots library here isn’t awful either, letting you play for real money or for fun wherever you are.

Welcome to Palms Bet Casino

Like any other online casino, palmsbet.com offers a new player welcome package. And, we have to note, it isn’t bad, as you get to benefit from three deposits. When a casino offers a tiered welcome offer, it gives you a chance to take it slow and test it out. Once you've used up your first deposit bonus, you can decide whether the casino is for you and carry on playing, or look for an alternative gambling destination.

We used the magnifying glass to read the small print in the terms and conditions section. There are a couple of misleading typos when it comes to bonus terms. Also, beware that you can only use your bonus on slots. If you use your bonuses in any other sections such as live casino, table games or bingo, it won’t count. What’s good in this welcome offer is the surprisingly low wagering requirements. So far, it seems that Palms Bet is in the game.

Terms and conditions apply. 18+. Play responsibly.

Ongoing Promotions

If you have a network of friends who enjoy a game or two at an online casino, you can pass on the love by recommending the site to them. This will let you cash in a percentage value of their first deposit. But while it might sound like an enticing deal, the amount of how much you can receive is quite constrained.

To maximize your rewards at Palms Bet, you can tuck into other promotions such as casino cashback or bonus reloads. The latter, however, seems to be reserved for VIPs only. While the VIP program isn’t specified, only the selected players that are added to the casino’s exclusive list via email or SMS can benefit from this promotion. That’s too bad. There are more random promotions which lack specification as to how long they will be running. We recommend reading the terms and conditions to avoid disappointment.

Palms Bet Games Lineup

You’ll find the games lobby split into several tabs that house slots, table games, bingo, and live casino. While the slots screen is packed full with a range of real money slots, at the same time it’s a neverending maze. Surely it's not that difficult to split the slots library into separate screens and make it more player-friendly. 

But at least, you can sort the games by developers: Amatic, Casino Technology, and EGT. Now that sounds promising. Let’s look at what slots we can play for real money here. Starting with Amatic, an Austria-based games developer, the choice of games is decent. The developer offers mid-to-high-volatility games with exciting features, such as the naval-themed Admiral Nelson. It’s a nice-looking 5-reel slot with 10 paylines, giving you a chance to unlock bonus rounds and win yourself some free spins.

The Eye of Ra is a slot worth testing out if you haven’t yet done so. You might think it’s just another Egypt-themed slot, but it’s a rather fun game with uneven reels and 720 ways to win. Moving on, Casino Technology has a wealth of content at Palms Bet Casino – including 40 Treasures, Duck of Luck, and the developer’s staple slot Great Queen Bee. The most exciting play lies with the Bulgaria-based EGT jackpots such as Ocean Rush, Rise of Ra, and Circus Brilliant, to name a few. Look out for the Jackpot Card feature when spinning IGT’s slots, which can be triggered randomly and won by playing bonus games.

The slots library is undeniably worth the attention. But what about the table games? Bad news, my friend, bad news. You have a choice of Quattro roulette, European roulette, and a minimal number of video poker games, but that’s all. The live casino will not exceed your expectations either, but at least you have the live blackjack, live baccarat, live roulette, and live Casino Hold’em tables. So, if you love table games, you might want to take a look at our list of recommended games to play for free.

Is It Mobile-Friendly?

Yes. Palms Bet is a mobile-optimized casino which uses HTML to fit a screen of any size. The design renders well on both Android- and iOS-powered devices, making it easy for you to browse and play. Whichever mobile software you prefer, you’ll have an equally enjoyable experience. All you have to do is fire up the casino on your smartphone or tablet and play for real one or for fun from anywhere.

Customer Support at Palms Bet

If you happen to run into any problems when playing at Palms Bet, you’ve got a 24/7 live chat option for burning questions. For less urgent but perhaps more complex queries, you can contact the support team via email. Alternatively, you could request a call. In this case, you’ll need to fill out a quick form explaining the problem in a couple of short sentences, then wait for a support team representative to get back to you. 

The staff is quite quick to respond, so we have no complaints in this department. However, how well they perform depends on the questions you ask and the issues you encounter during your play. Some of their answers to our simple questions sounded a little abrupt. And from what we’ve gathered, they are not willing to walk the extra mile for the customer just yet.

Easy-Breezy Banking

If you are thinking of opening an account with Palms Bet, you can do so via a range of banking methods including bank cards, bank transfer, and other digital solutions such as e-Pay. All deposits except bank transfer – which takes 1-2 business days – are instant. That’s a promising start to your gameplay.

But what you should always be looking out for is how you can withdraw your winnings. To cash out at Palms Bet Casino, you can use the same options as you would for your deposits. Withdrawal speed is looking pretty standard, with 3-4 days for bank cards and 5 business days for bank transfer. It’s good to see that you can also cash out instantly via e-Pay or Easy Pay. It’s unfortunate, though, that the site doesn’t offer any other secure and more convenient payment option such as PayPal or Pay by Phone. Nor do they allow you to deposit and withdraw via Neteller or Skrill, which payment options are widely used by many reputable casinos and punters alike. 

Once you have deposited and accumulated winnings, the amount is free to withdraw if it is not tied to a bonus. If you wish, you can request it to download or leave it in your account and have it available. But, unfortunately, manual flushing is not practiced at this casino.

It’s a Rollercoaster Ride

Exploring Palms Bet Casino is like riding a rollercoaster. First, you land on a page that’s defaulted to a sportsbook in the Bulgarian language. It’s a Bulgarian site – we get it. Luckily, you can translate the page into English with just the click of a mouse. Then, the site invites you in with a promising new player deal and lets you benefit from rewarding bonuses. But then, the operators decide to take all the fun out of your gameplay, with only a small number of table and live dealer games available to play. That’s hard to justify when live dealer games are becoming increasingly popular in the gaming industry. Palms Bet then picks you up again with its decent wagering requirements and speedy banking. It's just too many ups and downs.

There’s just too much turbulence happening on this site. And if you also aren’t keen on that sinking feeling in your stomach, you may wish to pass on Palms Bet Casino this time around. We suggest you click below instead to try our recommended casino sites that will keep your feet on the ground.