CardCasino Review

CardCasino was the first online Czech casino and was launched in 2011; it is one of the online casinos owned and operated by Malta based Elec Games Limited Casinos. Although the casino primarily caters to players in the Czech Republic, players from other countries are welcome to play.

To facilitate that the website is available in both Czech and English, selectable via a drop-down menu. Players from France, the US, the UK, Estonia, and Bulgaria cannot play on the site.

The casino website is fairly straightforward and easy to navigate. Most of the navigation is by choosing tabs which are clearly laid out near the top of the page.  You won’t find a lot of flashy pop ups or animations on the home page. All of the games are instant play games and there is no client to download. The casino can also be played on most tablets and smart phones as well. Mobile players can access the casino via their browser or by scanning a QR code found under the mobile tab on the home page.

CardCasino employs SSL (Secure Socket Layer) encryption to maintain the players’ personal data. The games are powered by some of the most well-known and respected online gaming companies, which provides an additional layer of protection. The casino operates under a license granted by Curacao eGaming.

Software and Games Available at Cardcasino

The array of games available at CardCasino is impressive and offers something for any gambler’s tastes. The games are powered by NetEnt, Microgaming,  Play'n GO and others who are among the biggest in the online casino marketplace.

Slots – the slot games include standard “fruit reels” and video reels including popular games such as Starburst, Thunderstruck II, and Gonzo’s Quest. Some of the more popular progressive jackpot slots, including Mega Fortune and Arabian Nights, are also available.

Video Poker – Video poker continues to gain in popularity both in online and brick and mortar casinos.  CardCasino offers all of the popular variants.

Sportsbook – The casino offers a real time sports book that appeals to professional handicappers and recreational punters.

Table Games – A nice variety of table games is available including baccarat, roulette, Casino Holdem, and Caribbean Stud.

Live Dealer Games – CardCasino has fully embraced the latest trend in online games with live dealer games.  Instead of interacting with the client, the player interacts with a live dealer for all of the action throughout the hand. The game client does handle bets and payouts, however in other aspects playing a live dealer game is the same as is found in a land based casino.  Blackjack, roulette, and baccarat are available in the live dealer section.

Poker – Poker is available through the site, which basically acts as a skin for Betsson poker.

New Players Can Enjoy 500 Free Spins on Top Slot Games

CardCasino does not offer as many bonuses as some online sites.

500 Free Spins – With a deposit of €25 players get 500 free spins on selected slot games.

Deposit Match – The casino offers a 100% deposit match with a minimum deposit of €20. The maximum match is €200. The bonus is released in €5 increments based on slot and table game play. The bonus must be cleared within 7 days.  The bonus is not automatically added; players have to enter "cc100casino" when making their deposit to claim the bonus.

Hot Spin – Free spins are typically offered when new games are added to the site.

Weekend Cashback – Players can claim cash back for their losses during weekend play. The amount ranges from 5% to 20% based on the level of play over the weekend, which is measured in User Points (UP).

Customer Support is Slightly Disappointing

In the customer support area CardCasino could do a lot better. Email is the only available method for contacting customer support; both live chat and phone support are not available. The website states that they will answer support emails within 24 hours.

The casino’s FAQ is also one of the most bare bones you will find anywhere. Many casinos go overboard in what often seems like an effort to overwhelm players with information. CardCasino’s is very sparse. Finding the FAQ is also one of the only hard parts of navigating the site. The FAQ link is in smaller print near the top on the right hand side of the home page and at the very bottom of the page.

Regular Banking Options

Most of the banking options are the same as found at other online casinos. Players can make deposits via Bank Wire Transfer, MasterCard, Neteller, Paysafe Card, Visa, Euteller, Voucher, and Skrill.

Withdrawals can be made by Bank Wire Transfer, Neteller, Visa, Skrill. The casino does not have a stated limit for withdrawals. The pending time for withdrawals is between 24 and 48 hours. After the pending period withdrawals are completed in 24 hours for eWallets, 3 to 5 days for credit cards, and up to one week for bank transfers. The company does not state if player funds are segregated from the casino operating funds.

Cardcasino Has Good Promotions but Lacks Customer Support Options

CardCasino is a bit of a mixed bag. There are a number of positive aspects. CardCasino offers a wide range of slots, including progressive jackpot games, table games, sports book, poker, and even scratch cards The game selection is excellent in every category as well.

Another big plus is the live dealer games. Here again the variety is very good. Live dealer games are especially appealing to the players who enjoy the feel of actually being in a casino. The results are based on live action not the random number generator and the game is far more social.

In terms of graphics, navigation, and playability the site has excellent graphics and a very stable platform. All of the games are instant play games and can be played from laptops or mobile devices. The bonuses and promotions are a bit sparse. The fact that deposit bonuses must be cleared with 7 days can make clearing the maximum deposit bonus difficult.

The biggest negative on the site is the customer support. Live chat and phone support have become almost mandatory on every consumer facing website in the world, including online casinos.